Terms and Conditions

Introduction

These Terms and Conditions (“Terms”) govern every visit to and use of the WatchCraftBest.com website, its mobile or desktop applications, integrations, and any related application-programming interfaces (collectively, the “Services”). Watch Craft Best Inc. (“Watch Craft Best,” “we,” “our,” or “us”) offers subscription-based software that enables Canadian craft studios and independent artisans to track production time, manage raw-material inventory, and process orders from quotation through fulfilment. By accessing or using any portion of the Services, you (“Subscriber,” “you,” or “your”) acknowledge that you have read, understood, and agree to be legally bound by these Terms.

Agreement to Terms

You accept these Terms by:

  • Creating an account;
  • Clicking an “I Agree,” “Accept,” or similar button;
  • Signing an order form; or
  • Otherwise accessing or using the Services.

If you act on behalf of a partnership, corporation, or cooperative, you represent that you have authority to bind that entity. If you do not accept every provision of these Terms, you must not use the Services.

Description of Services

Depending on your subscription tier, modules may include:

  • Time Ledger — Real-time or manual labour logging with cost-rate tagging and idle prompts;
  • Materials Manager — Inventory tracking with batch numbers, unit costs, and spoilage alerts;
  • Order Console — Workflow from quotes to shipment confirmations, including GST/HST calculations;
  • Analytics Hub — Dashboards for margins, material yield, capacity utilisation, and lead times;
  • Integration Toolkit — Secure APIs, CSV exports, and webhooks for accounting, POS, and e-commerce systems.

The Services provide operational automation and decision-support tools only; they are not statutory accounting, audit, legal, or tax advice.

Subscriber Responsibilities

  • Provide accurate registration and payment details and keep them up-to-date;
  • Safeguard usernames, passwords, and MFA tokens, authorising only trusted users;
  • Verify inventory counts, labour rates, tax codes, and order data before use;
  • Maintain backup copies of records for statutory retention periods;
  • Comply with consumer-protection, employment, health-and-safety, and privacy laws;
  • Notify us promptly of any suspected security incident or unauthorised account use.

Limitation of Liability

To the fullest extent permitted by law, Watch Craft Best and its affiliates shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of revenue, profits, data, or goodwill, arising out of or related to the Services, even if advised of the possibility. Total cumulative liability will not exceed the subscription fees you paid in the twelve (12) months preceding the event giving rise to the claim. This does not limit liability for fraud or wilful misconduct when such limitation is prohibited by law.

Intellectual Property

All software, source code, algorithms, templates, trademarks, logos, and documentation forming or generated by the Services are the exclusive property of Watch Craft Best or its licensors. You receive a non-exclusive, non-transferable, revocable licence to use the Services solely for internal operations, subject to continuous compliance with these Terms. Except as mandated by law, you may not copy, modify, reverse-engineer, decompile, distribute, or create derivative works from any part of the Services.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes shall be resolved exclusively in the courts of Toronto, Ontario, and each party irrevocably submits to that jurisdiction.

Termination of Access

We may suspend or terminate your access:

  • (a) After 30 days’ written notice for an uncured material breach;
  • (b) Immediately if required by law or regulatory order; or
  • (c) If you become insolvent or cease business.

Upon termination, your access ends but Sections 5–7 and 9–11 survive. If all fees are paid, you have 30 days to export your data via our standard tools.

Refund Policy

Fees are billed in advance. You may cancel anytime; cancellation is effective at the end of the billing cycle. If you cancel within 14 days of first purchase and have not generated more than 25 work orders or exported over 100 inventory transactions, you may request a full refund. Beyond that threshold, fees are non-refundable except where consumer-protection law requires otherwise.

Changes to These Terms

We may update these Terms to reflect changes in law or product functionality. Revised Terms will be posted here with an updated “Effective Date.” Material changes take effect 30 days after posting; we will notify active Subscribers by email or in-app banner. Continued use after that date constitutes acceptance.

Effective Date

These Terms and Conditions are effective as of 13 June 2025.